Cancellation rules

Cancellation and refunds

Booking a stay at a campsite is not included in the Danish Consumer Contract Act. According to § 18, stk. 2, pkt. 12, renting a temporary accommodation for holiday purposes, is excepted from the general terms of the Act. Because of this we strongly recommend, that you take out a cancellation insurance.

You have the opportunity to take out a ”cancellation insurance – illness” or a ”cancellation insurance – no matter what”, when you book your stay with us.

After the purchase, the booking can´t be cancelled or changed by the customer. The customer has the right, upon payment of a fee, to cancel a booking as follows. The insurance premium, however, is never refundable:

• If cancelled more than 60 days before arrival, the full amount paid will be returned, with a deduction of DKK 350,-, however payments under DKK 400,- will not be returned.
• If cancelled less than 60 days before arrival, the full amount paid is lost, unless you have taken out a cancellation insurance.
• If you have taken out a “cancellation insurance – illness”, the entire amount paid will be returned, with the exception of the insurance premium and any credit card fees, if the conditions stated in “cancellation insurance – illness” are applied to.
• If you have taken out a “cancellation insurance – no matter what” the entire amount paid will be returned, with the exception of the insurance premium and any credit card fees, if the conditions stated in “cancellation insurance – no matter what” are applied to.

Cancellation insurance – no matter what

This insurance covers no matter what the reason for cancelling is. This means that the insurance covers the entire amount paid, with the exception of the insurance premium and any credit cards fees.

The insurance covers until 12.00 am the day before booked arrival. The cancellation is only valid in writing or via email.

Cancellation insurance - illness

This insurance covers any case of medically documented acute illness or death of one of the travelling parties. This means that the insurance covers the entire amount paid, with the exception of the insurance premium and any credit cards fees, but only if properly documented by the customer.

The insurance covers until 12.00 noon the day before booked arrival. The cancellation is only valid in writing or via e-mail.

The following conditions apply for the cancellation insurance:

1. The insurance covers the part of the rental price, except insurance premium, that Horsens City Camping will not repay by cancellation of the booking, in cases where the insured party´s stay in the premises is prevented or significantly impeded:
   1.  As a result of the insured party´s: spouce, partner, children, parents, in-laws (brothers, sisters, children or parents), grandchildren, siblings, grand parents or travelling companions dies or suffers acute illness or serious injury requiring hospitalization, bed rest or what can be assimilated.
      
      Acute illness:
      Acute illness covered by the insurance is a newly discovered serious illness or strong suspicion of a serious illness.
      
      
   2. By considerable damage due to fire or burglary in the insured party´s private home or by fire, burglary or illegal strike in the insured party´s own business.
      
      
2. Special conditions:
   
   It is conditional for insurance cover that Horsens City Camping receives proof of insurance event i.e. medical certificate, death certificate or police report.
   In case of coronavirus/COVID-19 we request a new, valid, and positive corona/covid-19 test in order to make the refund.
   
   
3. Insurance period:
   
   The insurance covers the period from subscription until arrival date at Horsens City Camping. Any kind of fees for a medical certificate or death certificate must be paid for by the customer.
   
   In case of injury or serious illness a confirmation from the hospital or attending physician is required. In case of death a copy of the death certificate is required. In case of fire or burglary a copy of the police report is required. Additional documentation of the incident may be required.

How to cancel?

It is conditional for insurance coverage, that the cancellation is received by Horsens City Camping no later than 12.00 noon the day before arrival. In any case the customer have to inform Horsens City Camping immediately after the incident as well as returning the booking confirmation, if possible along with any documentation required, in accordance with the terms listed above.

Insurance premiums are not refundable.

At what time have you made the cancellation ?

The cancellation is valid on the date/time when Horsens City Camping has received it in writing or e-mail.